Moving FAQ for NY Metropolitan Tri-State area customers

Pre-Move FAQ

What’s the optimal time to plan a move in the NY Metropolitan tri-state area?

The best time to move depends on various factors like your schedule, budget, and weather. Generally, the summer months are busiest for moving companies. If possible, plan your move during off-peak times (fall and winter) for potentially lower rates and more availability.

How do I choose a moving company that will provide a free estimate?

Look for reputable moving companies with positive reviews and ratings. They should be licensed and insured, and ideally, members of professional movers organizations. Most companies offer free estimates.

When should I start getting estimates from moving companies?

It’s advisable to start contacting moving companies at least six to eight weeks before your planned move date. This allows you to compare estimates and services, and book your preferred mover well in advance.

What should I expect when a relocation specialist visits my home?

The relocation specialist will conduct a visual survey of your belongings to estimate the weight and volume of your move. They’ll discuss your moving needs, dates, services, and answer any questions you may have.

Can I leave items in my furniture drawers?

It’s generally recommended to empty drawers of heavy or breakable items. Clothing and linens can usually stay, but check with your mover as some prefer all furniture to be empty.

How should I prepare my waterbed for moving?

You should drain all water from the bed and pack the mattress according to the manufacturer’s instructions. Some moving companies may offer this service for an additional fee.

Can I move my plants?

Some moving companies may not transport plants, especially for long-distance moves, due to state regulations. It’s best to transport them in your own vehicle if possible.

What should I do with valuable items like jewelry?

Valuable items should be kept with you during the move. If that’s not possible, discuss insurance options with your moving company.

How do I prepare my appliances for moving?

Appliances should be cleaned, disconnected, and secured for moving. Some movers offer professional appliance preparation services.

Moving Day FAQ

How will my upholstered furniture be protected during the move?

Movers typically use moving blankets and stretch wrap to protect upholstered furniture. Some companies may also offer plastic covers for additional protection.

How can I track my shipment?

Many moving companies offer online tracking systems. You can also stay in contact with the driver or the moving company for updates.

How will I know when my items will be delivered?

The moving company should provide a delivery window. Keep in contact with them for any updates or changes.

What should I do to prepare for moving day?

Ensure everything is packed and labeled, and that pathways are clear for movers. Keep important documents and valuables with you.

Can the movers arrange my furniture in my new home?

Yes, movers can place your furniture where you want it in your new home. It’s helpful to have a plan in mind to make the process smoother.

How can I ensure special care for prized possessions?

Point out these items to your movers and discuss any special instructions. Consider purchasing additional insurance for these items.

Do movers offer cleaning services?

Some moving companies offer additional cleaning services. Check with your mover to see if this is available.

Can I move during bad weather?

Most movers operate in all weather conditions, but severe weather may cause delays. Discuss any concerns with your moving company.

What if I’m not finished packing when the movers arrive?

Movers can help finish packing, but this may result in additional fees. Try to have everything packed before moving day.

What happens if my items are damaged during the move?

If any items are damaged, notify your moving company as soon as possible. They should have a process for handling claims.

Can friends or family help on moving day to reduce costs?

While friends and family can help with packing and unpacking, it’s best to leave the heavy lifting to professionals to avoid injury and damage.

Will the movers transport my pets?

Most moving companies do not transport pets. It’s safest and best for your pets if you can transport them yourself.

Can I ride in the moving truck with the movers?

For liability and safety reasons, this is usually not allowed. Plan ahead for your own transportation.

Post-Move FAQ

How do I file a claim for damaged items?

Contact your moving company to report any damage and ask about their claims process. You’ll likely need to provide documentation of the damage.

What is an order for service?

An order for service is a document authorizing the moving company to transport your items. It includes details like the estimated cost, pickup and delivery dates, and any additional services.

What is a Bill of Lading?

The Bill of Lading is the official contract between you and the moving company. It includes the terms and conditions of the move, and should be kept until the move is completed and all charges are paid.

What is an Inventory?

The inventory is a detailed list of your belongings being moved and their condition. This is used to check off items during delivery to ensure everything has arrived.

What are the payment methods for moving services?

Most moving companies accept cash, credit cards, or certified checks. Discuss payment options with your mover before moving day.

How is the cost of my move calculated?

The cost is usually based on the weight of your items and the distance of the move. Additional services like packing or special handling will also affect the cost.

What is a binding estimate?

A binding estimate is a guaranteed price for the move and any additional services. If you add items or request additional services, the price may be adjusted.

What is a non-binding estimate?

A non-binding estimate is an approximation of the cost based on the estimated weight of your items and the distance of your move. The final cost may be higher or lower.

Am I protected against loss or damage during the move?

Moving companies provide basic liability coverage, but you may want to consider purchasing additional coverage for more protection.

Should I tip my movers?

While not required, it’s a nice gesture to tip movers, especially if they did a great job. A common guideline is $4-5 per mover per hour.

Is valuation necessary?

Valuation provides additional protection for your belongings, so it’s recommended, especially for high-value items. Discuss valuation options with your moving company.

General Moving Questions

How much will my move cost?

The cost of a move varies based on factors like distance, weight of items, and additional services. Contact moving companies for a detailed estimate.

How accurate will the moving estimate be?

If you provide a detailed inventory of your belongings, the estimate should be fairly accurate. However, changes in weight or additional services can affect the final cost.

Are there other moving expenses I should anticipate?

Besides the cost of the moving company, consider additional expenses like packing materials, travel costs, temporary lodging, storage, and tips for movers.

How do I ensure my belongings end up in the correct room during the move?

Label your boxes with the room they belong to and a brief description of the contents. This will help movers place boxes in the correct rooms and make unpacking easier.

How do I prepare my appliances for the move?

Appliances should be cleaned, disconnected, and secured for moving. Some movers offer professional appliance preparation services.

What can I do to help before the movers arrive?

Having everything packed and labeled, and your home clean and organized, will be a big help. You can also disassemble furniture and disconnect appliances if you’re comfortable doing so.

Should I store items that won’t fit in my new home?

If you have items you want to keep but won’t fit in your new home, consider renting a storage unit. Some moving companies offer storage services.

Do I need to empty my filing cabinets for the move?

Metal filing cabinets can usually be moved with contents in the drawers, but it’s best to remove items from wooden cabinets. Check with your mover to be sure.

Can I leave clothes in my dresser drawers?

Generally, clothing and linens can stay in dresser drawers. However, remove heavy or breakable items, and check with your mover as some prefer all furniture to be empty.

What’s the difference between an in-home estimate and an online quote?

An in-home estimate is usually more accurate as the mover can see exactly what needs to be moved. An online quote is a rough estimate based on the information you provide.

Is a deposit required to book a moving company?

Some moving companies require a deposit to secure your moving date. This should be clearly stated in your quote and contract.

How far in advance should I schedule my move?

It’s best to schedule your move as soon as you know your moving date, ideally at least six to eight weeks in advance.

What’s the best day to move?

Mid-week and mid-month moves can sometimes be cheaper as demand is lower. However, the best day to move is the one that works best for your schedule.

What happens if my items are damaged during the move?

If any items are damaged, notify your moving company as soon as possible. They should have a process for handling claims.

What is a Binding Estimate?

A binding estimate is a guaranteed price for the move and any additional services. If you add items or request additional services, the price may be adjusted.

What is a Non-Binding Estimate?

A non-binding estimate is an approximation of the cost based on the estimated weight of your items and the distance of your move. The final cost may be higher or lower.